Our state-of-the-art Scenic Space-Ships are designed to easily convert and fit under bridges. However, despite detailed planning, some days Mother Nature simply doesn't cooperate. Our European offices closely monitor water levels and swiftly address navigation challenges to minimise disruptions.

If your Scenic journey is delayed or cancelled after you have commenced your Scenic journey and before you have disembarked and completed your Scenic journey due to:

1. mechanical breakdown;
2. riots;
3. strikes;
4. civil commotion;
5. river or canal lock damage or closure;
6. adverse weather conditions; or
7. natural disasters.

Minor disruption
Minor disruptions may occur during the cruise. This could include for example an inability to sail for part of the day, using coaches to transfer guests to an alternative Space-Ship or changing ports of embarkation/disembarkation to an alternative destination.

Changes to itinerary
Coaches may be used to transfer guests, while continuing to be accommodated on your Scenic Space-Ship. A disruption may also require your Scenic Space-Ship to continuously cruise without stopping for sightseeing.

Alternative Accommodation
Accommodation may need to be provided off-ship in hotels with all meals provided. To the best of our ability, we ensure hotels are of similar standard to your Scenic Space-Ship. Meals will be included, however, alcoholic drinks and amenities such as butler service, may or may not be included.

We will not pay for claims arising directly or indirectly from:

1. Consequential loss of any kind including loss of enjoyment or any financial loss not specifically covered in the Policy;
2. Pandemic, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), Civil War, rebellion, revolution, insurrection or military or usurped power;
3. any loss or expense with respect to Cuba or a specially designated person, entity, group or company on the Specially Designated List or which if reimbursed or paid by Us would result in Us being in breach of trade or economic sanctions or other such similar laws or regulations;
4. any nuclear reaction or contamination, ionising rays or radioactivity;
5. any Goods and Services Tax (GST) liability or any fine, charge or penalty You are liable for because of a failure to fully disclose to Us Your input tax credit entitlement for the premium;

Examples of what is classed as a normal disruption and is therefore not covered:

• If high water levels prohibit the sailing of the ship for an afternoon but we are able to make it under the bridge that evening and deliver you to your scheduled disembarkation place the following day.
• If we swap ships due to high/low water and the ship swap takes less than 6 hours to complete
• If we embark/disembark the ship less than 100 kilometres from your scheduled point of embarkation
• If we have to make alternate arrangement for any itinerary activities. For example, if due to prevailing conditions we are not able to attend Marksburg Castle and we select a replacement of similar quality, this will not constitute an event of delay.